Msport Privacy Policy – Our Commitment to Protecting Your Information

Msport (https://msport.vu) is a trusted online gaming platform in Bangladesh. We believe every member's personal information belongs to them, and protecting that information is both our ethical and legal responsibility.

This Privacy Policy clearly sets out what information Msport collects, why it is collected, how it is used, and how it is kept secure. By using Msport's services, you agree to this policy.

This policy applies to the Msport website, mobile app, and all related services. It takes only a few minutes to read, but it will go a long way in helping you understand your rights.

Msport collects only the information that is necessary. We do not request unnecessary or excessive personal data. The types of information we collect are explained below.

Information provided at registration:

• Full name, date of birth, and nationality.
• Email address and mobile number.
• Password (stored in encrypted form; never read in plain text).
• Payment-related information (for account verification purposes).

Automatically Collected Information:

• IP address and device type.
• Browser and operating system information.
• Time spent on the site and pages visited.
• Gaming activity and transaction history.
• Information collected through cookies and tracking technologies.

Identity Verification Information (KYC):

• A copy of your national ID card or passport.
• Proof of address documentation.
• Documents required for verification prior to withdrawal.

Msport uses your information only for legitimate and specific purposes. The main reasons we use your data are outlined below.

• Account Management: To create and verify membership and ensure account security.
• Service Delivery: Gaming, payment processing, and bonus distribution.
• Customer Support: To resolve issues and provide you with support.
• Security: Fraud detection, anti-money laundering, and platform security.
• Legal Obligations: To comply with applicable laws and provide information to regulatory authorities.
• Service Improvement: To analyze user experience and improve the platform.
• Marketing: To send you promotional offers and updates with your consent.

Msport takes great care when it comes to sharing your information with third parties. The table below clearly sets out the circumstances under which data may be shared.

All third parties partnering with Msport are required to uphold the same data protection standards.

Msport keeps your information secure through both technical and organisational measures. Key aspects of our security framework are outlined below.

• SSL/TLS Encryption: All traffic to and from the website is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text; strong hashing algorithms are used at all times.
• Two-Factor Authentication (2FA): Enabling 2FA on your account is recommended for added security.
• Secure Data Centers: Data is stored on secure servers that meet international standards.
• Limited Access: Only authorised staff are permitted to access the data they need.
• Regular Security Audits: Regular system audits are conducted by third parties.
• Firewall & DDoS Protection: The platform is protected against cyber attacks.

Msport uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie Types:

• Essential Cookies: Required for login sessions, security, and core functionality.
• Functional Cookies: Used to remember your preferences, such as language settings.
• Analytics Cookies: Helps us understand how the platform is being used.
• Marketing Cookies: Helps display relevant advertisements (can be turned off).

You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain platform features.

Msport does not retain your information any longer than necessary. However, certain data must be kept for a defined period to meet legal and regulatory requirements.

• Active Account Information: Retained for as long as the account remains active.
• Transaction Records: Generally up to 5 years, as required by legal obligations.
• KYC Documents: Retained for up to 5 years after account closure.
• Gaming Log: Up to 2 years for dispute resolution and security purposes.
• Marketing Consent Information: Retained until consent is withdrawn.

If a request is made to permanently close an account, data beyond legal obligations will be deleted within the designated timeframe.

Every registered member of Msport has certain fundamental rights over their own data. To exercise any of these rights, please contact our support team.

Msport's platform integrates certain third-party services, including payment gateways, game providers, and analytics tools.

• Msport only works with trusted and verified third parties.
• Every partner has signed a data protection agreement.
• Game providers receive only the information necessary for gaming-related purposes.
• Payment providers comply with industry-standard security requirements.

Third parties have their own privacy policies and are solely responsible for them. Msport is not liable for how third parties handle your information.

Msport strictly ensures that no person under the age of 18 is able to use this platform.

• Age verification is carried out at the time of registration.
• If a user is found to be underage, their account will be closed immediately.
• Any minor's data collected inadvertently will be deleted without delay.
• If a parent or guardian has concerns, they can notify our support team.

Msport may update this Privacy Policy at any time. Members will be notified of significant changes via email or platform notification.

• The date of any change will be noted at the top of the page as "Last Updated".
• Continued use of the platform after an update constitutes acceptance of the revised policy.
• You will be given a clear opportunity to consent to any major changes.

If you have any questions, concerns, or complaints about the Privacy Policy, please contact Msport's dedicated privacy team.

• Email: [email protected]
• Live Chat: 24/7 live chat support is available on the platform.
• Response Time: We typically respond within 24 hours.

Your privacy-related complaints are important to us. We are committed to resolving all complaints promptly and effectively.